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Firms must publish complaints data

Issue 34 - February 2010

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The FSA has announced that firms must publish their first raft of complaints figures by 31 August. Under new rules, firms which receive 500 or more complaints over a six-month period must publish information on how they handle complaints. Twice a year they must make public the number of complaints they have opened and closed, the percentage closed within eight weeks and the percentage upheld.